Frequently asked questions

Payment is currently accepted by bank transfer; card payment (Garanti BBVA 3D Secure) will open soon. No instalments.

The order is confirmed and keys are generated when the payment reaches our account. Writing the order reference code in the transfer description and sending the "I made the transfer" notice from the panel speeds this up. It is usually completed the same business day.

After payment is confirmed your invoice appears as a PDF on the Invoices page in the panel and is also announced by e-mail. The invoice is issued with the details saved on the My company page; check them before buying.

Product pages show amounts excluding and including VAT separately. The amount you pay is the VAT-inclusive amount.

A key is active on one computer at a time. For several computers choose the quantity equal to the number of computers when ordering; each unit comes with its own key.

No. The key is verified on the server on first entry; the computer must be able to reach lisans.gmacros.com. On later launches the add-in performs a short check.

No. The key is entered once; the add-in stores the device record and does not ask again during the license term.

Open a reinstallation request from the My Licenses page in the panel. Once approved the old key is closed and a new key is e-mailed to you. It is free; the license end date does not change.

For time-limited licenses the add-in stops working after the end date. Buy a new term with "Renew" in the panel before it expires; there is no automatic renewal or automatic charge. Perpetual licenses have no end date.

Versions released during the license term are downloaded free of charge from the panel. For perpetual licenses, version updates are subject to the conditions stated on the product page.

The supported version is listed on each product page. Add-ins are developed and tested in the Alphacam Router module; for other versions open a support ticket before buying.

Make sure you ran the installer while Alphacam was closed and restarted Alphacam afterwards. If the problem persists open a bug ticket in the panel with the Alphacam version and a screenshot.

If you have not activated the license you can request a full refund within 14 days of payment. After the key is activated or the installer is downloaded, no refund is possible under the digital-content exception. Details: Cancellation and Refund Policy.

Yes. Orders awaiting bank transfer can be cancelled on the Orders page in the panel.

Open a support, bug, invoice or reinstallation request from the Requests page in the panel. The answer appears in the panel and is announced by e-mail. If you have no account, write to the e-mail address on the contact page.

Yes. Describe your need via the e-mail on the contact page or by opening a request in the panel; we get back to you with scope and price.